Terms and Conditions

By continuing to browse, and use NEON eCommerce Packaging's website, this signifies that you are agreeing to comply with and be bound by the following terms and conditions of use. The terms of use and privacy policy as outlined govern NEON eCommerce Packaging’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please cease from using NEON eCommerce Packaging’s website.

The term NEON eCommerce Packaging or ‘us’ or ‘we’ refers to the owner of the website whose registered name is NEON Packaging Pty Ltd. Our registered office is located at 6A Phiney Place Ingleburn, NSW 2565. Our ABN is 53 643 660413. The term ‘you’ refers to the user or viewer of our website.

By agreeing to use this website, you are agreeing to the following terms of use:

  • NEON eCommerce Packaging and any third party involved with this site does not agree to provide any form of warranty or guarantee towards the accuracy, timeliness, performance, completeness or suitability of any of the information and materials found or offered on this website. You agree that any information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • It is at your own individual risk when using any information and material you find on this site and NEON eCommerce Packaging shall not be liable for any consequences. It is at your own responsibility to ensure that any products, services or information found through this website meet your specific requirements
  • The contents on this website is directly owned or licensed by NEON eCommerce Packaging. Such content and  material includes, but is not limited to, the design, layout, look, appearance and graphics. With accordance to the copyright notice, reproduction is strictly prohibited and forms part of these terms and conditions.
  • All trademarks that have not been reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • If by any means, unauthorised use of NEON eCommerce Packaging's website may give rise to a claim for damages and/or be a criminal offence.
  • This website may also provide external links to third party website. This has been provided for your convenience to provide further information. What is represented on third party websites do not do not signify the elements we endorse with NEON eCommerce Packaging.  We obtain no responsibility for the content of the third party linked website(s).
  • Your use of this website in any shape or form and any dispute arising out of such use of the website is subject to the laws of Australia.
  • NEON eCommerce Packaging does not guarantee delivery times and will not be held responsible for any damages that may arise as a result of any delays in transport.


Privacy Policy

This privacy policy details how NEON uses, intends to use, and protect information you provide when you use this website.

NEON is committed to ensuring that your privacy is protected. Any information requested from you by NEON will only be used in accordance with the following privacy statement.

Personal information will be collected for the purpose of providing and administering personalised services to their customers, such as digital marketing and other business support functions. By choosing not to allow NEON to use your personal information, we may not be able to provide you access to the product marketplace where you may purchase products from.

What We Collect

We may collect the following information:

  • Name and job title
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Information on what pages consumers access or visit
  • Information regarding specific purchases made online is also collected

What we do with the information we gather:

All information will be held for internal record keeping and to help us improve our products and services where applicable.

We may contact you with information regarding purchases you have made with us.

We may contact you with promotional materials, such as post-purchase follow up emails, to improve your experience with NEON. These will be sent to the email address nominated at checkout, or through our email subscription sign up form.

Other marketing materials may be emailed to you with new product information or availabilities where applicable.

Details provided to NEON may be used to customise the website according to your preferences or interests.

NEON’s Privacy Policy is subject to change at any time, so we encourage you to review it regularly. By continuing to use NEON eCommerce Packaging's services after a policy update, you have agreed to the new policy.

NEON takes the security of your personal information seriously. We will take all feasible steps to protect your personal information from misuse, loss or unauthorised access, modification, or disclosure. NEON implements the following to protect your information:

  • Password protected databases
  • System firewalls
  • Staff training

Individuals should be aware of the inherent risks associated with sharing data through the internet. NEON cannot provide any guarantee that all transmissions are completely secure, however our policies and protections are in place to reduce this risk to the best of our ability.

If you have previously agreed to us using your personal information for direct marketing purposes, you may contact us at any time to change your preferences.

NEON will not sell, distribute, or lease your personal information to any third party without your consent or are required by law to do so.

If you believe any information you have provided is incorrect or incomplete, you may contact us at any time to update your preferences.


How We Use Cookies

NEON may collect information from cookies, web beacons, and similar technologies.

If you accept cookies, a small file will be downloaded to your computer that will allow us to customise our site to your personal preferences or interests by gathering relevant data. 

You may reject or remove cookies at any time by adjusting the settings in your web browser. Please note that doing so may negatively impact your experience with the NEON website.

Our cookies are used for the express purpose of providing you a smooth and consistent experience on our site or apps. Your cookie information is considered personal information and will be protected the same way as other personal data. We may track webpage traffic data for analysis.

Cookies will be used for remarketing purposes through Google advertising services. This ensures that products are shown and marketed only to interested parties.


External Links

The NEON website may contain links to external websites. If you choose to access the link and leave the NEON website, you acknowledge that we have no control over the third-party site. You will need to read and accept their privacy policy. We are not responsible for the protection and control of your data on any third-party sites.


Returns & Refunds

This policy applies to all products that have been purchased through NEON eCommerce Packaging's website. NEON eCommerce Packaging strictly adheres to the Competition and Consumer Act 2010, and thus, we will provide all exchanges and returns as required by this Act.

To ensure that you order the correct product to suit your needs we offer a sample service, whereby you can purchase a sample of any of our products to ensure that it is right for you prior to purchasing a large quantity.

In accordance with Australian consumer law, NEON eCommerce Packaging does not accept exchanges or refunds in the following situations:

  • Changed your mind
  • Ordered the wrong item
  • Found the goods cheaper elsewhere
  • Damaged the goods due to misusing the item
  • As a result of any delays by a courier