Printed white ribbon at the top of printed black gift box

Choosing the Right Fit: A Guide to Reputable Personalised Gift Box Services (Sydney)

Apr 10, 2024Sean Downs

When COVID-19 happened, people couldn't move around much. Our activities were limited, impacting socialising. Besides using communication tech and social media to connect globally, gift-giving emerged as another way to bridge distances and foster connections.

In Australia, gift-giving is normally observed during Christmas, birthdays and weddings. But the communication challenges that emerged during the pandemic showed us another way to express our emotions if words were not enough - with the help of customised gift boxes and paper bag services. 

Since then, the personalised gift packaging and printing industry has been continuously growing and in this blog, we will talk about how to choose a reputable personalised gift box service provider in Sydney.

Finding Your Ideal Personalised Gift Box Supplier

Ask about their in-house process

A reliable personalised gift box supplier should have their facility and 100% supervisory of their operations. When you partner with a packaging company that has control over the sourcing of their raw materials, printing, shipping and delivery, this means they have a strict quality control process and adhere to certain standards. This ensures unified excellent quality in every order they ship out to customers. 

Having a systematic and efficient in-house process for printed gift boxes also assures you that there will be low risks of delay because they don’t rely on a third party to supply their materials or products.

Experienced Company Leaders

The experience that packaging company leaders have is an essential factor to consider because it shows how much they’ve grown in the industry. It also indicates that they have a good understanding of consumer needs and are capable of adapting their practices to accommodate environmental and societal changes. 

A packaging supplier that is managed by people with years of experience will be able to help individuals, small businesses and large corporations choose the packaging that best suits their needs because they have years of consumer data from which they can derive honest and helpful advice to give to their customers.

Delivers Premium Quality

When we say premium quality in packaging boxes, we refer to the materials, manufacturing and overall features of our gift boxes and bag. 

Their customised gift boxes must be made from high-grade cardboard that can carry heavy weight to a certain limit. It should not easily collapse or deform since it will be holding various products and will be used for shipping, especially with e-commerce stores. These boxes should also include a magnetic closure to keep all products in one place during shipping.

In the case of gift bags, they should have high grams per square metre (GSM) - referring to a paper’s weight. The weight determines a paper bag’s durability and will affect its usage. Preferably, the paper bags should have a woven fabric or paper handle to make them easy to carry around.

Customer Service

The quality of a company’s customer service is a vital pillar of its operations. Their customer service must centre on building long-term relationships with clients. The customer care team should be ready to assist long-term and new clients with different inquiries - from the ideal box size to shipping fees. 

Another thing to consider is their response time. How long does it take for them to email you back? Can you reach them via phone? How about their knowledge regarding the products and services that you’re interested in?


An environmental-friendly label on a product as listed on their website is not enough. They should be able to specify how they source their packaging and printing materials. Their production process should also involve conserving resources like energy and water to reduce heat, toxic water waste and other harmful effects in packaging factories. 

It would also be helpful if they openly share what certifications they have as it proves they are bound to a specific ethos and would be penalised if they ever broke the rules

NEON Packaging - Your Local Provider of Custom Branded Boxes

NEON eCommerce Packaging is a supplier based in Australia led by packaging experts who have more than 30 years of experience in the industry. We strive to provide our clients with premium and sustainable products.

Some of our products are made with Forest Stewardship Council (FSC) - certified paper and cardboard. These products have labels FSC-Certified on our website. For compostable packaging, our self-locking mailers are home and commercially compostable following the Australasian Bioplastics Association’s standards. 

Depending on the product, we generally have low minimum order quantities and accept wholesale orders. All boxes and bags are delivered flat-packed and easy to assemble.


Amidst the challenges of COVID-19, personalised gift box services have emerged as a vital means of fostering connection. When choosing a provider in Sydney, prioritise those with an in-house process, experienced leadership, premium quality materials, excellent customer service, and a commitment to eco-friendliness.

NEON Packaging emerges as a standout choice, with its three decades of industry expertise, dedication to premium and sustainable products, and adherence to certifications such as FSC and Australasian Bioplastics Association standards. With low minimum order quantities and flat-packed delivery options, NEON Packaging offers a seamless and conscientious solution for personalised gift packaging needs.

Choose NEON Packaging for unparalleled expertise, sustainable solutions, and hassle-free ordering.

Contact us here.

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